Call Center Scheduler

Administration – F/T

Responsible for performing, telephonic patient appointment scheduling, patient pre-registration, confirming appointments, and computer data entry. Provides excellent customer service to patients and clinical staff.

 **  Spanish required  **

Essential Duties and Responsibilities 

• Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling.
• Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures.
• Perform patient pre-registration including accessing and updating patient information as indicated
• Perform data entry and appointment confirmation.
• Maintain schedule accuracy for maximum patient flow.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.
• Maintain effective communication with back office staff and providers in all of the health centers as needed.

Education and/or Experience

• Technical college or certificate degree desirable; a minimum of two years medical scheduling experience; or equivalent combination of education and experience. 
• Certain positions must be Bi-Lingual in speaking one of the following languages: Spanish, Russian, or Korean.