News & Spotlights

Coronavirus (COVID-19)

March 2nd, 2020
News

Coronavirus (COVID-19)

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Updated June 16, 2020

At HealthPoint, we are doing everything we can to keep patients, staff, and communities safe from COVID-19, the illness caused by coronavirus. Here are answers to your frequently asked questions.

View our video series for information on COVID-19 and wellness tips on YouTube and Facebook.

Learn more about COVID-19 on our Coronavirus Education page.

covid videos

I have fever, cough, sore throat, diarrhea, fatigue, body aches or other symptoms. What should I do?

If you have these symptoms, please call HealthPoint. You may need to be tested for COVID-19.

If you are having difficulty breathing or a medical emergency, call 9-1-1. 

Can HealthPoint test me or my family for coronavirus?

Yes. If you:

- Have fever, cough, sore throat, difficulty breathing, chills, body aches, loss of taste/smell, or other cold- or flu-like symptoms

- Have been in close contact with someone with COVID-19

- Work or live in a place where COVID-19 cases have been confirmed

Please call a HealthPoint clinic to be evaluated.

If you are not currently a HealthPoint patient, call 1-866-893-5717 or any of our clinics for a testing appointment.

Most people with symptoms and/or exposure will receive a doctor's order for COVID-19 (coronavirus) testing. The test uses a cotton swab to collect cells from your nose.

Visit this link for more information about COVID-19 testing at HealthPoint.

Is it safe to come to HealthPoint for care?

Yes. Your safety is our number one priority. Every day we take special cleaning and safety precautions in our clinics.  

We are continually cleaning and disinfecting. All patients and staff are screened when they arrive for potential COVID-19 symptoms or exposure. Staff who may be ill or exposed are sent home from work. Patients with COVID-19 issues are treated in a seperate part of the clinic, and testing takes place in a tent outside. Our staff wear personal protective equipment like masks and face shields to protect patients and themselves. Everyone at HealthPoint wears masks and practices excellent hand hygiene. We have created space for social distancing in our lobbies. 

You can stay healthy while staying home by making a telephone appointment. You can receive your medications through our mail order pharmacy, or they can be delivered to your home.

Can I schedule an appointment?

Yes. HealthPoint is scheduling appointments for new and existing patients. Most appointments will be conducted over the telephone.

Currently, HealthPoint is only scheduling in-clinic appointments for the following:

- Maternity care

- Well child checks for children under 18 months of age and childhood vaccination appointments

- Suboxone treatment

- Emergency dental

- Certain procedures such as IUD placement

All patients who come into the clinic should wear a mask or face covering. If you do not have a mask, one can be provided to you. If you have issues wearing a mask, please let the greeter know and we will make accommodations for you.

We are currently scheduling telephone visits for all other issues.

Is HealthPoint accepting new patients?

Yes! If you do not currently have a health care provider and are feeling sick, please call HealthPoint to set up a new patient telephone visit. If you have cold or flu-like symptoms, your new health care provider may recommend that you be tested for COVID-19. You can also schedule a telephone visit for any other health concern. 

When is HealthPoint open?

The following HealthPoint clinics are operating Monday through Friday, 8am-5pm, beginning on Monday, March 23: Auburn, Auburn North, Bothell, Federal Way, Kent, Midway, SeaTac, Tukwila, Renton, Redmond. These clinics are not open on Saturday.

HealthPoint Kent Urgent Care operates its regular hours of Monday - Friday, 8am to 8pm and Saturday - Sunday, 8am to 4pm.

HealthPoint at Cynthia A. Green Family Center: Currently closed.

HealthPoint at Valley Cities: Please call for an appointment.

HealthPoint at Renton, Tyee, and Evergreen High Schools: Providers are scheduling telephone appointments and some in-clinic appointments while schools are closed. Please call for an appointment.

The following HealthPoint pharmacies are operating Monday through Friday, 8am-5pm, beginning on Monday, March 23: Auburn, Auburn North, Bothell, Federal Way, Kent, Midway, SeaTac, Tukwila, Redmond. These clinics are not open on Saturday.

To receive your medications by mail, call (877) 233-0246.

What should I expect when I come to a HealthPoint clinic?

We have started new safety procedures for visiting patients to keep our clinics safe.

If you have an in-clinic appointment, please try to come alone. If possible, do not bring family or friends who are over age 60, pregnant, or have health conditions like heart disease, asthma, or diabetes. This is to protect the health of your family and friends, and to limit the number of people in our clinic lobbies.

All patients are screened for COVID-19 symptoms when they arrive at HealthPoint. A greeter will take your temperature and ask if you have symptoms or have been near someone with COVID-19.   

If you have a temperature, symptoms, or have been in contact with someone with COVID-19: The greeter will ask you to return to your car or wait outside. You will then be called by a HealthPoint staff member to assess if you should be tested for COVID-19.  

All patients, visitors, and staff members are required to wear a mask or face covering in the clinic at all times.  If you have a face mask or covering, please plan to wear it when coming to the clinic. The greeter will give you a face mask if you don’t have one of your own. Please wear the mask throughout your visit. If you have a challenge with wearing a mask, please let the greeter know so they can safely work on an accommodation.  

Hand sanitizer is available throughout our clinics. Please use sanitizer when you arrive and before you leave. Wash your hands after using the restroom or if they are dirty. Our providers and staff wash their hands and use sanitizer before and after seeing every patient.  

How can I get my medications?

Call (877) 233-0246. Medications can be delivered by mail or through home delivery for free!

I need a letter from my doctor for my employer or school about returning to work/school or staying home due to COVID-19.

I need help with food, childcare, insurance, finances, etc.

Visit http://healthpointchc.org/news/coronavirus-resources for a list of helpful resources. You can also call your clinic to speak with a Client Service Representative.

I have general questions about coronavirus, and/or what Washington State is doing about it.

Visit https://www.doh.wa.gov/Emergencies/Coronavirus and www.kingcounty.gov/covid for information.  You can call the Washington Department of Health’s Coronavirus Call Center at 800-525-0127. Know that the Call Center is very busy and may be temporarily unavailable.

How can I protect myself and others from COVID-19?

Visit our COVID-19 Health Education page for lots of information about staying safe from COVID-19.

Here are the basics:

Practice social distancing. Stay home unless it is essential to go out for food, medications, or work. Keep 6 feet of distance between yourself and other people when you leave the house.

Wear a mask or face covering when outside the home, especially in indoor public places like stores.

Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available. 

Stay away from large groups of people if you are at higher risk of illness because you are pregnant, over age 60, have heart or lung disease, diabetes, or a weakened immune system. If possible, have a family member or neighbor run errands for you.

Cover your mouth and nose with a tissue or your elbow when you cough or sneeze, then throw the tissue in the trash and wash your hands. 

Clean and disinfect objects and surfaces in your home. Especially light switches, doorknobs, and countertops.

Do not go out if you are feeling ill. Call your doctor right away, or 9-1-1 if it is an emergency.