2023 Community Report

Play video HealthPoint's Kaleidoscope 2023 Community Report

Dear Friends,

I hope this letter finds you well. As I write to you, I am thinking about the power of place.

We often hear the phrase “location, location, location” in the context of real estate, but it also applies to health.

After all, we live in a society where our zip code often impacts our health more than our genetic code. This is evident in King County where your life expectancy will range from 75.2 to 86.7 years depending on where you live. An 11.5-year difference is the kind of gap you might expect between countries in different parts of the world, not communities that are 20 minutes apart.

That is why HealthPoint’s mission is to strengthen communities and improve people’s health by delivering quality health care services, breaking down barriers, and providing access to all.

Community comes first because it affects everything: from the air we breathe, to the places our children can play, to the possibilities we perceive.

Community is the soil that nourishes our collective health. As any gardener or community health professional will tell you, there is no quick fix to achieve healthy soils or strong communities. It takes time, investment, and careful cultivation.

Which is why, for 52 years, HealthPoint has located in and partnered with underserved communities across King County. Our health centers provide medical, dental, behavioral, pharmacy, and social services to more than 100,000 people regardless of income, insurance, immigration, or any other status.

But being present is not enough – especially in areas where systemic inequities have built barriers to care and eroded trust. In these communities, it’s not about: “build it and they will come,” but instead “build relationships and meet people where they are.” Whether that’s at a school, a tent encampment, a mosque, a daycare, a consulate, a community center, a church, or a home. It is about partnering with the places that people love, trust, and frequent, rather than expecting people to come to us.

Because when it comes to community health, only community members have the expertise, experience, and connections to create lasting change. HealthPoint’s role is to listen, learn, and work alongside all members of our community, including the most vulnerable.

That term—”vulnerable”—gets used a lot, and I want to be clear that no person is inherently vulnerable. It is the situations they are placed in that make them vulnerable. Situations like unequal access to housing, transportation, education, and health care. Situations like racism, violence, addiction, and poverty.

While the systems that contribute to these vulnerable situations are deeply flawed, the people themselves are resilient and dynamic. It is a privilege to partner with them. This year’s report will highlight several examples of those partnerships with: people living unhoused; members of our LGBTQ+ community seeking supportive, gender-affirming care; community members struggling with opioid use; and our nationally recognized work with refugee communities.

Thank you for taking the time to learn about and support our work.

When we invest in strong communities today, we not only improve health, but we plant the seeds for a flourishing future we can all share.

In health and community,

Lisa Yohalem, CEO

The Refugee Health Program

The Refugee Program addresses the unique needs of residents new to the United States, many of whom have urgent medical needs that include care related to pregnancy or diabetes or dental care. People who have newly arrived in the U.S. may not speak English, may have unstable housing and other needs related to why they left their home country, and are adjusting to many new cultural norms.

The team meets weekly for case management, problem-solving, and to break down barriers for the unique needs of people adjusting to life in the United States. Almost the entire multi-lingual staff are comprised of people who came to the U.S. as refugees or immigrants. They bring rich contributions, informed by their own experiences coming to the U.S. and their medical expertise from their home country.

Washington state has the fourth largest number of refugees in the U.S., many of whom live in South King County, and most of whom receive care at HealthPoint.


Average number of new patients every month


New patients seen in 2022

Substance Use Disorder Program

The Substance Use Disorder Program team is dedicated to listening to community needs and providing care. A major barrier for substance use treatment is that people may not be ready to stop using. HealthPoint is committed to being available whenever people are ready to receive treatment. The team creates numerous opportunities to engage community members and reminds them that they have a welcoming health care home. We believe long-term relationship building helps clients with addiction, and, eventually, with other medical or mental health concerns.

When clients stay with suboxone medication and support, usually within six months, they are likely to feel better, find housing, reunite with family, return to work or school, and can be more successful with their life goals.


Patients a month


New patients every month

Robert Gibbs Jr., SUDP

Chemical Dependency Specialist

Robert is a Substance Use Disorder Professional with 23 years of experience and has been with HealthPoint for over 4 years.

“My passion is to help each person, one at a time, who is suffering from addiction and mental health issues. At HealthPoint, I can tailor treatment to each person’s individual needs. I focus on harm reduction, patient centered, and trauma informed models of care. I understand that not everyone who is using opioids is fully ready to quit but wants some help. It’s not uncommon that in the beginning a person’s goal might be to reduce their use or the negative effects of use. It’s OK to start there and move forward with the patient as their goals evolve.”

“We also help a person stay connected to medical care while they’re receiving Suboxone services. We encourage patients to address any other health issues that they may have such as high blood pressure, diabetes, or Hep C, to name a few. We have connected many patients through our Hep C program for treatment and cure. I think we’re just really great at accepting the person as they are and working on what it is they want to work on, on their timeline. It’s the whole care model.”

Homeless Services Program

The Homeless Services Program emphasizes outreach to and care of community members who have unstable housing or are currently unhoused. Our team is committed to improving this population’s health and ultimately helping them find a health care home. The team does this by creating trusting relationships with people who have many challenging life circumstances, trauma, and behavioral health issues. The team reliably “shows up,” builds trust, identifies needs, and helps connect clients to a variety of resources.

The shelter nursing staff also rotate through settings such as homeless shelters, domestic violence shelters, day centers, and temporary or permanent supportive housing to reach out to people who may be accessing those services.

The nurses have a consistent schedule when they are on site to provide care and help people find a primary care provider.


Total clients


Clients connected to dental care


Clients connected to mental health services


Clients connected to substance use services


Clients connected to primary care providers

Gender-Affirming Care

Gender-Affirming Care started at HealthPoint in 2016 and has grown tremendously. After learning from colleagues in Seattle that few resources existed for gender care in South King County, several interested HealthPoint medical and behavior health providers received training and began providing care.

Some patients come specifically for gender-affirming care because they know that HealthPoint is a welcoming setting. Patients benefit from the care and support and can change their lives with more ease. Providers report gender-affirming care as a joyful part of medical care provision. They also act as consultants to other primary care providers at HealthPoint and in the community.


Total visits


Adult patients received gender-affirming care


Minors received social/family support

HealthPoint at a Glance

Affordable, high-quality health care for more than 100,000 people at 20 locations throughout King County. No one is turned away because of inability to pay.

Integrated, whole-person care: Each patient has access to a multi-professional care team that works together to address their whole-health needs.

70 languages spoken across services, reducing barriers to accessing care.

Medical care, dental care, naturopathic medicine, behavioral health care, substance use disorder treatment, nutrition counseling, social services, and on-site pharmacies.

More than 50 percent of HealthPoint Board members are patients and reflect the wide diversity of our patient community.




Learners (Future Community Health Professionals)


Medical Visits


Homeless Service Visits


Dental Visits


Uninsured Patients


Uncompensated Care


Medical and Behavioral Visits @ School-Based Health Centers


Patients Screened for Depression


Of Patients Have Very Low Incomes


Behavioral Health Visits


TeleHealth Visits


Patients Screened For Social Factors Impacting Their Health


Natural Medicine Visits


Covid-19 Vaccinations

Statistics from 01/01/22 – 12/31/22

Thank You to Our Organization Partners

  • Abbott Construction
  • Alliant Employee Benefits
  • Amazon - AmazonSmile
  • Amerigroup
  • Apple
  • Arcora Foundation
  • A.T. Still University
  • Bayley Construction
  • Benefit Administration Company
  • Boeing
  • Boeing Employees Community Fund of Puget Sound
  • Children’s Home Society
  • Columbia Pacific Wealth Management
  • Community Health Network of Washington
  • Community Health Plan of Washington
  • Coordinated Care
  • Healthcare Management Administrators
  • HealthierHere
  • Hughes Marino
  • International Rescue Committee
  • Kaiser Permanente
  • Karr Tuttle Campbell
  • Kelley Connect
  • KeyBank
  • Key Bank Foundation
  • LabCorp
  • Microsoft
  • Miller Hayashi Architects
  • MJ Murdock Charitable Trust
  • Molina Healthcare
  • National Association of Community Health Centers
  • Neighborhood House
  • Ogden Murphy Wallace
  • Patterson Dental Supply
  • Puget Sound Energy
  • Roots & Wings Foundation
  • Roots Royal Solutions
  • Salal Credit Union
  • Seattle Children’s
  • Seattle Seahawks
  • Seattle Foundation
  • ServiceNow
  • Sheng-Yen Lu Foundation
  • Southwest Youth and Family Services
  • Sprague Israel Giles Inc
  • Symetra
  • The Foster Foundation
  • The Red Rock Consultancy
  • The Sheri and Les Biller Family Foundation
  • The Wright Center
  • United Healthcare
  • University of Washington Family Medicine Residency Network
  • VOT-ER
  • Washington Association of Community Health
  • Within Reach

Thank You to Our Government Partners

  • City of Auburn
  • City of Bellevue
  • City of Bothell
  • City of Burien
  • City of Covington
  • City of Des Moines
  • City of Federal Way
  • City of Issaquah
  • City of Kenmore
  • City of Kent
  • City of Kirkland
  • City of Redmond
  • City of Renton
  • City of Sammamish
  • City of Tukwila
  • Federal Communications Commission
  • Health Resources and Services Administration
  • King County Behavioral Health & Recovery Division
  • Seattle & King County Public Health
  • Tax Payers of Washington State
  • Washington State Department of Social and Health Services
  • Washington State Department of Health

Thank You to Our Community Partners

Board of Directors

  • Laurence DeShields II
  • Juan Ganz Member at Large
  • Chad Horner
  • Yoyo (Luyi) King
  • Edward Lee Secretary
  • Carlos Michel
  • Alfredo Mogollan
  • Sheryl Pot Chair
  • Grace Ssebugwawo Treasurer
  • Iaunia Taylor
  • Laura Ward
  • Megan Wildenradt

For more info

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